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Evaluating A Calgary Roofing Company Warranty

Calgary Roofing Company Warranty DRR Sample

Calgary roofing companies are not created equally and neither are their warranties.  This article has two purposes:  First, to give homeowners the most important tips they need to evaluate a roofing company warranty.  Second, to show how the Done Right Roofing warranty compares to the industry standard.

If you are evaluating a Calgary roofing company and want to examine the merit of their warranty then consider these 3 things:

  • Make Sure There Is Fine Print!  Yes, you heard me right.  Any well established Calgary roofing company should have a written warranty that is separate from their estimate and their service contract and resembles many other legal documents you have seen in the past.  If the roofing company warranty is a blurb at the bottom of the estimate that says “5 Year Install Warranty” and nothing else, how seriously do you think that company takes the terms and conditions.  Obviously an install warranty doesn’t cover Acts of God or manufacturer defects, but if the roofing company doesn’t even care to specify in writing what it does cover, then really what good is it.  The Done Right Roofing warranty is a full page document that is legally binding for 15 years starting in 2014.
  • Make Sure It’s 10 Years or More!  Done Right Roofing set the standard for the Calgary roofing companies in 2009 when we announced that we would offer a 10 year workmanship warranty in comparison to the common roofing company offering 5 years.  Our reasoning was simple, we are building roofs to last, and we are willing to be accountable for our work.  Although, many roof failures will show up in the first  rainstorm, there are long term installation problems that may take longer to discover.  Just to name a few:  roof rot, mold build up from bad ventilation, or blow off from bad nailing.  We are committed to continually raising the bar in the Calgary roofing industry which is why we are upgrading to a 15 year workmanship warranty.
  • Make Sure It’s Legit!  We have seen a recent trend in Calgary of “No Name Roofing Company” offering their clients lifetime installation warranties.  If a roofing company has been in Calgary for less than 10 years, only runs one crew in the summer, operates their business from their one bedroom apartment, and does not have all of the other signs of being a well established Calgary roofing company – then let’s be honest people, what good is a lifetime warranty from “No Name Roofing Company”.  The answer is, they can say they will warranty your roof for this lifetime (and the next one), but it doesn’t matter what they said when they go out of business next year, because that warranty is now worth nothing.  Any well-established Calgary roofing company is going to charge you a minimum $350 roof repair call out fee to even come look at the mess “No Name Roofing” left behind.

In addition to upping our minimum warranty to 15 years, Done Right Roofing will also be offering an upgrade to a lifetime workmanship warranty starting in 2014.  We hope this article helps you choose a good roofing company.  If you need more help with this please visit Choosing A Contractor or Request A Quote or call 403-651-0214.

Calgary Roofer Of The Week – Justen Knudsen

Calgary Roofer of the Week - Justen Knudsen

Done Right Roofing’s Calgary Roofer of the week is Justen Knudsen. Justen has been roofing in Calgary for 4 years. He originally comes from a small town in Alberta and brings his small town Albertan work ethic with him. One of Justen’s supervisors, Project Manager – Chase Taylor, describes him:

Justen Knudsen is a very well rounded Calgary roofer. He is extremely hardworking. I really appreciate that he’s always on time and sets a good example for the other guys in this area. When there is a task to do he takes care of it and I can trust that he’s going to do a good job even if I’m not looking. You never hear complaining out of his mouth. And that’s not an easy task in this industry where we are dealing with steep, cut-up, roofs, wind, rain, snow, and hail. Justen has a great attendance record and never misses any work. He listens when told to do something and never responds with an argument or an attitude. I have not had a chance to tell him do something, he’s smart enough, and proactive enough to always stays busy. It’s hard to keep good guys in the Calgary roofing industry. Justen really is a star Calgary roofer and a great addition to the Done Right Roofing team.

Justen also had some really wonderful things to say about his employment at Done Right Roofing. After four years in the industry, he knows that being a Calgary roofer is a tough gig. Calgary roofers are often stuck between low employee wages or high subcontractor expenses and lots of down time because of weather. When we asked Justen how working for Done Right differs from work for other Calgary roofing companies, he identified three main points:

“The pay is amazing!” DRR is the only major player in the city offering Calgary roofers subcontractor-like wages as a company employee.
“Install training is fantastic!” DRR literally set the standard for Calgary roofers doing a mandatory re-flashing of roof penetrations on all job sites.
“Office and field management are excellent!” DRR truly gives Calgary roofers the support they need administratively and onsite to do a great job. It takes an entire well-trained team to orchestrate hassle-free installations for homeowners.
“DRR really cares about the quality of the work and their employees!” This is where it all starts. Caring about doing something right rather than being content to do it wrong and make a quick buck. With all of the hail work, it is actually possible for Calgary roofers to slide by with low install standards. The roofing company truly has to set the standard of attentiveness and accountability built into the business ethics.

Last, but certainly not least Justen said, “I’m thankful and feel fortunate to be a part of the Done Right Roofing team and I will be with this company for the long term.” Thanks Justen! You’re an excellent Calgary roofer and the feeling is mutual.

If you are a Calgary roofer looking for employment visit our Roofing Jobs page and check out our website.

Unnamed Calgary Roofing Company Rips Off Wrong Roof

On May 27th CTV Calgary featured a story about an very unusual occurrence in which an unnamed Calgary roofing company began ripping the roof off of the wrong home.  When the issue of repairs came up a heated debated ensued in blog posts under the article debating whether or not the roofing company should have the right to repair their mistake.  This is a fair question to ask.  Mistakes do happen and if a mistake happens it seems fair that a responsible and well established Calgary roofing company should have the opportunity to make it right.  Here we will evaluate from a roofing companies perspective what would be the fair course of action.

The article explains:

“A Calgary senior is left wondering who will pay for repairs after a local company showed up and started ripping shingles off the roof of her garage.

Linda Cox could not believe her eyes when she found a roofing company peeling the shingles off the roof of her garage….‘I was upset that I’ve got a man tearing my brand new roof apart,’ said Cox.

Cox confronted the worker and he pulled out his phone to call his boss.

‘He was quite confused and he said I phoned my boss and asked that there was nobody home should I start? And I said did you not think that this is a brand new roof? Did you not think that maybe you had the wrong address? And he said well I phoned my boss and he told me to rip it off anyway’ said Cox.”

At this point in the article a red flag is already raised.  Is this in fact a responsible roofing company?  Firstly, they had the wrong address, which is not totally unheard of, but secondly, the Foreman did the right thing and called his boss as to why they are re-roofing a new roof, and what does his boss do.  The boss basically ignores him and tells the roofer to continue tearing off the roof.   One would hope that the new roof would have been a red flag to the roofing company owner that would warrant investigation.  To continue the work without looking into the issue is not very responsible.

The article goes onto state:

“Cox talked to the boss on the worker’s phone and says he started to curse at her and hung up on her.

‘He told the boy not to give me any information, absolutely no information so I phoned 911,’ said Cox…. The roofing company said it was an honest mistake but wouldn’t give Cox the name of the business, fearing their reputation would suffer.”

Basically, the roofing company owner cusses the senior out and then refuses to give her their name or contact information.  We can safely say that no respectable Calgary roofing company would have that kind of customer service.  Any well-established Calgary roofing company climbed to this rank by having good customer service and 100% accountability.

When the question of whether or not the homeowner should let this same roofing company repair the mistaken tear-off or call another respectable Calgary roofing company to do the repair and have the first company pay for it, our conclusion is:  The roofing company that did the damage really has not shown a high enough level of business ethics to allow them to repair the damage they did in the first place.

You can read the full text of this story at the CTV website.  If you would like to learn more about choosing a trusted Calgary roofing company visit our website or contact Done Right Roofing at (403) 651-0214.

New Done Right Roofing Reviews

Homestars.com Roofing Reviews

Homestars.com Roofing Reviews

As the internet has become more and more popular roofing reviews and testimonials are collected online by 3rd party sites.  This is a great way to get objective roofing reviews rather then just the ones a roofing company wants you to see.  In the last few years Done Right Roofing has focused on 3rd party reviews on one very popular website called Homestars.  Homestars is a user friendly resource for roofing reviews because it has a 10 star rating system and a way for the roofing company to respond to the review posted.

Done Right Roofing is honored to have an abundance of 10 star reviews posted every week by happy Calgary homeowners.  M. Young in the NE of Calgary kept his 10 star Done Right Roofing Review short and sweet, AMAZING! This is the best company I have every worked with… Highly Recommended!”

This  is what Calgary Homeowner Sally Holman had to say about Done Right Roofing on October 24th in her 10 Star review, “Done right roofing was an amazing company to work with…The roofing crews were courteous and clean, not a scrap left behind…  There were no surprises! I would and have highly recommended to others.”  Sally’s roofing review is an important reminder to Calgary homeowners  that any quality roofing company prioritizes great clean up.

JB Migel chose Done Right Roofing to replace his Calgary roof and posted a 10 star roofing review on Homestars on November 8th.  He says, “After trying some other contractors for estimates done right roofing was a breath of fresh air. The estimator did a quality survey… Then the ordering and installation people were all very helpful and friendly… cleanup was also excellent. I’m very happy with my new roof and recommend done right roofing.”  This roofing review is a reminder to Calgary homeowners that roofing is not just a trade – it’s a service!  An excellent roofing company is going to be friendly, informative, and helpful at every stage of the roof replacement.

When researching roofing reviews here’s a few tips:

 

  1. Roofing review tip number one is easy – google “Calgary Roofing Co. Name Reviews.”  This is easy to do and only takes a minute.  Any well established calgary roofing company is going to have online reviews somewhere on the internet.
  2. Roofing review tip number two is look for a large quantity of reviews and/or testimonials over a long period of time.  In Done Right Roofing’s case our reviews date back a decade.  If you find a calgary roofing company with 100 10 star reviews from 2012 and nothing previous, be suspicious.
  3. Roofing review tip number 3 is a little harder.  Look for authenticity in the review.  This means a large diversity of names, comments, and locations, over a long period of time.

If you would like to read more Done Right Roofing reviews visit our testimonials page or homestars.com.  If you would like to get an estimate from Done Right Roofing call us at 403-651-0214 or submit a request on our website 24 hours a day.