Meet Our Team
Sherene St. Cyr Co-Founder & President
When it came time to choose a career, Sherene wanted work that would allow her to make a contribution to the world. While completing a master degree in psychology, she inadvertently fell into the roofing business; her partner was a roofing subcontractor, so it seemed logical to work with him to put herself through school. She spent a year doing roof installations on everything from new homes to four-storey condos. This year of hands-on installation would be invaluable for building Done Right Roofing.
It became very clear to Sherene that the roofing trade had both problems and opportunities—and that homeowners were really playing roulette with their homes when it came to reroofing. In 2003, she convinced her partner that they could and should make a contribution to Calgary’s roofing industry and, more importantly, to individual homeowners. Sherene started DRR with one question in mind: what do homeowners need in order to have a great reroofing experience?
With proper training, roof installations are very straightforward. But in order for people to have a worry-free experience, the whole of the business needs to be organized, efficient, and staffed with amazing people who care about the homeowners. Armed with an idealistic vision, a natural talent for systemization, and a passion for communication, Sherene opened a Word document, typed in “Service Contract” and started to build Done Right Roofing.
Sherene knew that it would take more than just doing high-quality work to succeed in this competitive industry and build a highly successful business. So while her partner was bringing the highest standards to installations, she was busy developing systems for customer service and a business plan that would make DRR a leader in its industry.
Construction is still very much a man’s business, not only in its population but also in its values. As a woman, Sherene works to bring traditionally feminine values to the roofing trade, such as focusing on clients’ feelings and needs in a caring, attentive, personal manner rather than just getting in there and getting the job done; and connecting with employees through a team approach rather than establishing a hierarchy. She believes that this approach creates a better experience for both clients and staff and contributes to DRR’s growth and profitability.
After twelve years in business, DRR has grown into one of the largest residential reroofing companies in Calgary, and Sherene’s desire to make a contribution to people—both employees and customers—is stronger than ever.
Darcy Biccum General Manager
Born and raised in Calgary, Darcy has lived here his entire life and has a passion for this city and its people. For the last 20 years, Darcy’s career path has taken him through various organizations, all in the construction and sales fields except for two years when he left construction and became a licensed insurance agent. There, he acquired a great deal of knowledge on policies and insurance claim procedures. This has proven to be very beneficial, especially in the roofing industry.
Darcy was approached to join DRR in 2011 because of his unique background in sales, management, construction, and insurance, which proved to be the perfect blend of experience for the roles he would fill at the company. He currently operates as the general manager and enjoys the challenges and responsibilities that come with that position.
Meticulously organized, Darcy strives to ensure that things are done perfectly and that everything is in its perfect place. He has an outgoing, people-oriented, communication-focused personality and is always happy to make himself available to customers. He loves being on the go and is committed to giving customers a great roofing experience.
Darcy is happily married with three beautiful children and enjoys weekends camping, travelling, and home renovation. He is passionate about his family and his work, and aims to continuously learn and help people along the way.
Antoine St. Cyr Quality Control Foreman
Antoine has always been passionate about working with his hands and has spent his entire career in the trades. While his love of the outdoors and being in nature is one reason he enjoys hands-on work, he’s also driven by the desire to create, with an eye on both function and quality.
Antoine started roofing as a subcontractor. He found the work easy and he enjoyed pushing the envelope to do things better and ever more efficiently. He and his then partner Sherene shared the desire to develop a roofing company that would “do it right” and founded Done Right Roofing.
Throughout his roofing career, Antoine has done every single roofing-related job in the business, from labouring, installing, and dumping trailers to site supervision and project management, all the way up to owner-operated field management. When he’s not up on a roof, Antoine loves to skidoo, boat, four-wheel, and spend time with his daughter.
Mike Boonstoppel Quality Control Foreman
Mike was born and raised just outside of Calgary in a small blue-collar town. When he was young, he spent a lot of time at his grandfather’s farm, helping with the livestock. His grandpa instilled the value of hard work in Mike, and it’s a value that has stuck with him to this day.
Always very interested in people, Mike originally dreamed of being a physiologist. But his love of cooking took over and he got a position as chef at a private golf course after finishing his education. In 2012, he decided to go into the more lucrative field of construction and joined the Done Right team as a labourer.
Mike had never been on a roof before he started working for Done Right Roofing. But with his grandpa’s work ethic, he soon became a shingler, then lead roofer, and then foreman. Today Mike is in one of the highest field positions, Quality Control.
Always willing to take the extra step to make our clients happy, Mike hopes to continue growing as part of the Done Right family. When he’s not working hard for our clients, he’s playing hard, engaged in sports four nights a week.
Brenden Conway Quality Control Foreman
Born in Edmonton, Alberta, Brenden was 15 when he moved to Calgary with his family and he has lived here ever since. In school, he always thought he would go into sports medicine. However, he also idolized his dad and shared his father’s work ethic. Brenden started to work with his dad during the summers and fell in love with getting to spend his days in the outdoors.
The result was that Brenden ended up following in his dad’s footsteps, going into construction. After finishing school, he started working in the roofing and siding industry. He joined Done Right in 2014 and quickly proved that he is a hard worker and a team player. He was recently promoted to quality control foreman.
As a little boy, Brenden dreamed of being an NHL hockey star and he still loves playing hockey. He also enjoys hanging out with friends and family, including spending time with his baby boy.
Amanda Bulmer Accountant
Amanda went to school to work in the veterinary field but found that she had a hard time seeing animals in pain. Luckily for us, she found her way to Done Right Roofing, where she started as a receptionist in 2011.
Bright, professional, and easy to work with, Amanda was soon promoted to administration, where she oversaw our roof installations. She grew along with us and decided to go back to school to study accounting in 2014, so we wanted to grow with her by giving her a position relevant to her passion.
Today, Amanda keeps the books for us, but don’t be surprised if you get her on the phone when you call. She can do every job in the office, from reception and every single aspect of administration to accounting.
No matter what she’s doing, Amanda is always focused on our customers. She understands their needs and going out of her way to meet them. In her free time, she enjoys travelling, music, and supporting the well-being of animals.
Sarah Craig Client Care
When Sarah was in school she wanted to be a famous chef in LA. But once she realized that chefs have difficult schedules and that making it big was almost impossible, her career plans changed. A people-lover with a passion for customer service, Sarah became a travel consultant, making people’s dream vacations a reality.
In 2004, Sarah moved from Vancouver, BC, to chilly Alberta, where she had a baby and, just 20 months later, a set of twins. With three small children in the house, she learned patience and mastered multi-tasking.
Since 2007, Sarah has worked in several different areas of administration. She has held positions in various industries, including housing and oil and gas.
Sarah is proud to be part of the Done Right Roofing team as the install administrator. She loves people and helping clients get the best roofing experience possible.
Outside of work, Sarah loves cooking and entertaining. She enjoys a good laugh and having fun, and she always looks at life with a cup-half-full attitude!